An IT Service Management Tool that's actually simple to use

Simplify your service desk management and start resolving issues faster with a cloud-based IT service management solution.


IT Service Management Tool

Modernise your business support functions

Blackboard's IT Service Management tool will modernise your IT and other business support functions with a refreshingly easy-to-use, simple-to-configure IT service desk solution in the cloud.

Take Control of your IT support functions!

Resolving issues faster! Drive higher levels of efficiency and customer satisfaction.

End to end IT Service Management

Discover how Blackboard's Ticket support system has helped hundreds of enterprises transform their IT service management (ITSM) practices.

Self-Service – Give employees an online storefront experience when interacting with IT. Benefit from a structured support process to drive higher levels of efficiency and customer satisfaction.

Automation – Replace manual and time-consuming tasks with automation. Create a repeatable and consistent automation workflow.

Key features

    • Dedicated client portal to log incidents and requests (able to link directly into your application)
    • List all open requests/tickets assigned to the particular team members
    • Re-assign a ticket to another team member or another team
    • Comment on the request/ticket and communicate this response to the client (automatically)
    • Action the request with pre-defined actions bespoke to your organisation
    • View dashboards and reports for in/out off SLA reporting